We are a Mexican company that provides professional, scientific and technical services to companies around the world thanks to a team of professionals in data analysis, statistics, logistics and administration in general.
From Mexico City we provide services to companies around the world.
With customers in all regions of the world, we work 24 hours a day, 7 days a week.
Our services are offered in Spanish, English, French, Italian, Portuguese and recently in Mandarin.
Excellence in the delivery of our services and customer service is one of our pillars.
We perform an analysis of your operation involving all the variables that affect your costs and revenues to make recommendations based on them in order to achieve greater profitability.
In logistics, transportation is key, we analyze and provide ideal routes to minimize costs and maximize profits.
From chemical components to finished products, the right analysis can determine the optimization of the operation with the right inputs.
We perform the analysis and give certifications of your chemical compounds for several industries.
For companies in the food industry we prepare all the nutritional and caloric information of your products
We become your allies by supervising the work of third party companies in materials and supplies management.
Your company can obtain a higher profitability once we have made a study and found in a scientific way, the way to improve your operation.
Contact us by filling out this form, if you require any service independently you can also fill it out and we will contact you as soon as possible.
We do not knowingly collect, maintain, disclose or sell the personal information of underage users according to jurisdiction. If you are a minor, please do not use our Services. If you are a minor and have used our Services, please contact us at the email address below so that we may delete your personal information.
If you use our Services solely for your personal use, you will be considered the "User" and, for the purposes of the General Data Protection Regulation, we are the data controller.
If you use our Services to execute orders and deliver products to third parties, you are to be regarded as the "Merchant" and on your contact details and the other data listed in Section 1 below, we are the data controller. Where we act on behalf of a Merchant to fulfillﬁl an order relating to the Merchant's customer, we are a data processor: please see our Data Processing Terms.
Where you are a User and it is necessary to perform our contract with you for the purposes of providing, maintaining or improving our products and Services (including, to the extent permitted by applicable law, any matter in our legitimate interest with respect to the Services), we will conﬁrm your identity, contact you, provide you with customer support (including via chat, in the comments section of our blog, or other platforms, where you can reach us), operate your account with us, and bill you. For the above purposes, we collect information that may contain the following personal data:
If you have given your consent by registering your account, subscribing to our newsletter or blog, or have shared your email address or other personal data with us to receive any other information (e.g., our list of sub-processors), we will process your email address to send you the informational and/or promotional materials, to which you have subscribed, e.g., newsletters, announcements of our Services and other information about our Services that you have requested. At any time, you may unsubscribe from receiving the aforementioned information in our email footers and through your notiﬁcation settings on PROSERVI. In the case of merchants, we will not use your customer contact information to directly market or advertise our Services.
When you call our customer service hotline, we may monitor or record the call to ensure the quality of our customer service. If you have a PROSERVI account, we will retain the recording for as long as you have an account. If you do not have an account, we will delete the recording within 12 months or retain it if it is needed to resolve disputes between you and us.
Because it is in our legitimate interest to ensure the security of our network, to provide access to it and to enhance our
Services, we also collect the following technical usage data:
How and when you access your account; Information about the device and browser you use; IP address and device data.
When we act on behalf of a Merchant to fulfillﬁl an order on the Merchant's customer (i.e., an end user of our Services), we are a data processor and collect information related to the Merchant's customer, such as personal data related to the end user of our Services, any personal data in the print content (where applicable), personal data disclosed during the use of any PROSERVI service, including name, email address, phone number, shipping address and other information about the Merchant's customers.
In order for PROSERVI to provide our Services to you, we work with third parties ("Third Party Service Providers") with whom we share personal data to support these Services.
Information you have provided to us during your use of our Services, including technical usage data, is shared with third parties who provide hosting and server placement services, as well as data and cyber-security services.
Information you have provided to us during your use of our Services may be shared with third party manufacturing services that we contract with to provide any Services.
Your e-mail address and other contact information you have provided to us and your messages to our customer service are shared with communication, e-mail distribution and content delivery services, as well as customer service system providers.
Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors.
Information regarding your use of our website and other information received from cookies and similar technologies is shared with web analytics, session logging and online marketing services.
Information about your account, purchases and preferences may be shared with marketing services.
To the extent reasonably necessary to defend our legal rights, we may share your personal data with our legal advisors.
We will only share personal data with Third Party Service Providers who have agreed to comply with their obligations under applicable data protection laws.
In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our legal interests or those of a third party. We will also disclose your information to third parties within and outside your country only to the extent permitted by applicable law, including:
We may retain your personal data for as long as you have an account with PROSERVI or one of the above-mentioned legal bases for processing personal data continues to exist. For example, if you unsubscribe from our marketing emails, newsletter or blog, we will no longer process personal data for such purposes. If you have used our Services without creating an account with PROSERVI, we will retain your personal data for as long as necessary to comply with our legal obligation to retain information related to the provision of services, e.g. for tax purposes.
After you terminate your relationship with us by deleting your PROSERVI account or ceasing to use our Services, we may continue to store copies of your (and, with respect to Merchants, your customers') personal data as necessary to comply with our legal obligations, to resolve disputes between you and us (or you and your customers), to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests (to the extent that applicable law permits us to continue to store copies to protect our legitimate interests).
You have the right to request access to your personal data; in certain circumstances, to correct, amend, delete or restrict the use of your personal data by logging into your PROSERVI account or by contacting us using the contact information provided below. In addition, you may object to the processing of your personal data in certain circumstances (in particular, where we are not obliged to process your data to meet contractual or other legal requirements). These rights may be limited, for example, if the fulfillment of your request discloses personal data about another person, or if you ask us to delete information that we are required to retain by law, that we are permitted by law to retain, or that we have compelling legitimate interests in retaining (to the extent that applicable law permits us to retain such information based on our legitimate interests).
In addition, if you believe that we have processed your personal data unlawfully, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority. If you are a customer of a merchant (an end user of our services), please address your concern to the relevant merchant in the first instance.
We try to use reasonable organizational, technical and administrative measures to protect the conﬁdentiality, integrity and availability of personal data. We encourage you to take care of the personal data you hold and process online and to set strong passwords for your PROSERVI account, to limit access to your computer and browser by logging out after you have finished your session and to avoid providing us with any sensitive information.
Homero #404 Piso 5, Polanco V Sección, Miguel Hidalgo, C.P. 11560, Ciudad de México, México.
+52 1 55 1741-8008